If you're having issues with your account, we’re here to help. Below are a couple of common problems and what to do next:
Password reset not working? If you’ve requested a password reset but haven’t received the email, please check your spam or junk folder in case it ended up there. Still no luck? Let us know. Our Customer Experience team can help you get back into your account.
BW+ not activating? If your BW+ membership isn’t showing in your account after purchase, don’t worry. We can manually add this for you. Just get in touch with your order number or the email address used at checkout, and we’ll make sure it’s set up correctly.