What if there is an issue with the product i ordered?
We always aim for top quality, so we’re sorry if something doesn’t seem quite right. If you’ve noticed a quality concern with one of your products, please get in touch and include the following:
- A clear photo of the product.
- The batch number and Best Before End (BBE) date (usually found on the packaging).
- A short description of the issue you’ve experienced.
- Your order number.
Once we’ve received your details, our team will review the information and investigate the issue. If needed, we’ll escalate it to our quality control team for further checks. We’ll keep you updated throughout, and once the review is complete, we’ll work with you on the best resolution, whether that’s a replacement, refund, or another suitable outcome.
This information helps us investigate thoroughly and follow up with our quality control team if needed. Once we’ve reviewed the details, our Customer Experience team will work with you to put things right.