We’re sorry if you’re waiting on a refund. We know how important it is to see your money back quickly, and we’re here to help.
Here’s what to expect depending on your payment method:
Website Orders (Card Payments)
For most orders placed directly through our website, refunds usually appear within 5 to 10 business days once processed. This may vary depending on your bank.
PayPal
Refunds to a debit card typically complete within 5 business days, but in some cases, it may take up to 30 days depending on your card issuer. If your refund can’t be applied back to your card, it will be added to your PayPal balance instead.
Clearpay
Once we’ve processed your refund, it can take up to 10 business days to show on your card, depending on your financial institution.
Klarna
Klarna refunds may take up to 14 days to process and appear in your account. The time it takes for your balance to update will depend on your payment method.