If you were expecting a free gift but see a charge in your cart or at checkout, this usually means there is an active flash deal in your cart that is not compatible with the gift offer. This article explains why this happens and how to fix it.
Why this happens
Gift offers and flash deals may have different eligibility rules. If both are added to the same order, the free gift promotion may no longer apply, which can cause the gift to appear as a charged item.
How to resolve it
Check your cart for any active flash deal items. Remove the flash deal from your cart if you want to keep the gift offer.
Alternatively, wait until the free gift offer is compatible with your order before checking out.
Refresh your cart and confirm the free gift is no longer being charged.
Please read the free gift rules before placing your order. You can find the free gift rules in your basket before you check out, or on the product page.
Charged for a free gift?
