We're sorry if you received something different from what you ordered. Please get in touch with us within 3 days of receiving your parcel so we can sort this out quickly for you.
To help us get things resolved, please send us:
Your order number
A photo of the item you received
A photo of the packaging or label, if possible
Once we've reviewed everything, we'll arrange for the correct item to be sent to you or talk through other suitable options.
If we ask you to return the incorrect item, we'll send you a returns label and ask that you send it back within 14 days. Please note that we can only accept unopened items for return. Unfortunately, we can't process claims if items are returned after this period.
Thanks for your understanding - we're here to help and look forward to getting this sorted for you as soon as possible.