We’re sorry if you received something different from what you ordered. Please get in touch with us within 7 days of receiving your parcel so we can resolve this quickly for you.
To help us sort it out, please provide:
- Your order number
- A photo of the item you received
- A photo of the packaging or label, if possible
Once we’ve reviewed the information, we’ll arrange for the correct item to be sent to you or discuss other suitable options.
If we ask you to return the incorrect item, we’ll provide a returns label and ask that you send it back within 14 days. Please not that we can only accept unopened items for return. Unfortunately, we cannot process claims if items are returned after this period.
We appreciate your understanding and look forward to resolving this for you as soon as possible.