Here you'll find answers to common questions about product availability, stock changes, discontinued items, product updates and promotions for Bodybuilding Warehouse and Warrior.
Product availability and restocks
Products can go out of stock for a few reasons, including high demand, supplier delays or product transitions. In some cases, one flavour or size may be unavailable while other options are still in stock.
Restock dates are not always available, so the best place to check is the website. We do not recommend relying on unconfirmed dates, as stock information can change quickly.
FAQs
Why is this product out of stock? Products may be unavailable due to demand, supplier delays or a range update.
When will it be back? Restock dates are not always available. Please check the website for the latest stock information.
Why is my usual flavour or size unavailable? Some flavours or sizes may sell out before others, even when the product is still available in a different option.
How can I check availability? Visit the product page on the website for the most up-to-date stock information.
Out-of-stock items in an existing order
Stock can change between the time you place your order and when it is processed. If an item becomes unavailable, we will do our best to offer an alternative where possible.
If a suitable alternative is available, we may contact you to confirm your choice. If no alternative is available, the item will be refunded. Where possible, the rest of your order will still be sent.
FAQs
What happens if an item is out of stock after I've ordered? We will check whether an alternative is available. If not, the item will be refunded.
Can I choose another flavour? If an alternative is available, we may contact you to confirm the option before sending it.
Will the rest of my order still be sent? Yes, where possible, the rest of your order will still be dispatched.
What if there's no alternative? If we cannot offer a suitable replacement, the item will be refunded.
Discontinued products
An item that is out of stock may return, but a discontinued product is no longer part of the range. Discontinued products may sometimes be replaced by a newer version, but we cannot promise that a discontinued item will come back.
To check what is currently available, please review the website for the latest product range.
FAQs
Has this product been discontinued? Please check the website for the current range, as product availability can change.
What's the difference between out of stock and discontinued? Out of stock means the item may return. Discontinued means it is no longer part of the range.
Will it come back? We cannot guarantee that a discontinued product will return.
Is there an alternative? In some cases, a newer version or similar product may be available on the website.
Product and packaging updates
Products can change over time. This may include packaging, design, servings, flavours, sizes, formulation or format, such as tablets or capsules. During stock transitions, packaging may vary from one order to the next.
A different pack design does not mean the product is old, incorrect or counterfeit. When checking your item, please look at the product name, weight, best-before date and packaging information.
FAQs
Why does my product look different? Packaging or design may have been updated, or you may have received a newer version of the product.
Why has packaging changed? Brands regularly update packaging and product details as ranges evolve.
Why is the serving count different? Serving counts can change when a product is reformulated or updated.
Why have I received capsules instead of tablets? The product format may have changed as part of an update.
Has the formulation changed? Product formulations can be updated over time. Please check the current product information on the website.
Warrior Crunch and Soft Core bars
The Warrior Crunch range is transitioning to the newer Soft Core version. As a result, you may notice differences compared with previous purchases.
During the transition, packaging and appearance may vary. Website images may also occasionally show a previous version, so please check the current product information before ordering. We cannot guarantee the original Crunch version will remain available.
FAQs
Why did I receive Soft Core instead of original Crunch bars? The range is moving to Soft Core, so you may receive the newer version.
What's the difference? The product has been updated, so the appearance, packaging or recipe may differ from the original version.
Can I still buy the original? Original version availability cannot be guaranteed. Please check the website for the current range.
Why does it look different from the website? Images may sometimes show a previous version during the transition period.
Promotions and product availability
Promotional products are subject to availability, and popular flavours or sizes may sell out during an offer. Please check the website to see which products are currently available.
Need more help?
Please contact Customer Service if your order has been affected by an unavailable product, you received the wrong product, you received an unexpected product version, you are unsure whether a product has been discontinued, or you need clarification on a product or packaging change.
Please include your order number and product details when you get in touch. We may also ask for photos if your query is about packaging or the product received.